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Ask Six Simple Questions to Select the Right Auto Repair Shop

Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat 8:00AM - 4:00PM
  • Sun Closed

Ask Six Simple Questions to Select the Right Auto Repair Shop

The non-profit Car Care Council recommends asking six simple questions to help identify the right auto repair shop to properly care for one of your most valuable assets, your car.

  1. Does the business employ ASE-certified technicians? Credentials and affiliations are indicators of professionalism and the management's commitment to training and education.
  2. Is the shop and customer waiting area clean and organized? Cleanliness and organization are signs of a well-run business.
  3. Are customers greeted and treated in a friendly and respectful manner? Many auto repair businesses excel in the area of customer service and satisfaction. A simple phone call to the shop to inquire about their services can give you a glimpse of how they treat customers.
  4. Does the business provide a written estimate? The business should complete a written estimate and request your signature prior to starting any repairs on your car.
  5. Does the business offer a warranty? Most auto repair businesses offer a warranty on parts and labor and the warranty is usually in writing or posted in the waiting area.
  6. Does the business have a list of satisfied customers or references that it is willing to give you? Satisfied customers and recommendations from family, friends and neighbors are helpful in finding a good shop. Many auto repair facilities also have company websites that are worth checking out as they often include testimonials and additional information about the business.

"A vehicle is a major purchase for most people, so it makes sense to take the time to select an auto repair facility that will take the best care of that investment," said Rich White, executive director, Car Care Council. "Being an informed auto care consumer means not only learning about your vehicle and its service needs, but also the facility that will make the repairs."

Source: Car Care Council

What People Say About Us

Tucson
  • reviewiconTucson, Arizona
    , 11/01/2020

    Merle's has been an integral part of our business from day one. Parts, supplies, even shop equipment and lifts. They understand the high level of service that repair shops need, and meet or exceed it on a daily basis.

  • reviewiconTucson, Arizona
    , 11/04/2020

    Merle's has provided stellar service for decades in Tucson and the surrounding communities. The parts counter staff is very knowledgeable and will go above and beyond the call of duty. Mele's has always provided us with top quality parts, equipment and equipment repair / maintenance. We are honored to have Merle's as a part of our family.

Tucson
  • reviewiconEngine & Transmission, near Tucson, Arizona
    , 10/22/2020

    Merle's has been our #1 supplier for 20 years and counting. They're professional and knowledgeable and understand what the word 'service' is all about. They're more than just a supplier, they're part of our business model and part of our family.

  • reviewiconEngine & Transmission, near Tucson, Arizona
    , 11/01/2020

    Merle's has been an integral part of our business from day one. Parts, supplies, even shop equipment and lifts. They understand the high level of service that repair shops need, and meet or exceed it on a daily basis.

Call us for service: 520-889-7202

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